Consent and Recording Policy

This policy explains how creators and recipients must use voice, recording, transcripts, and AI processing in AskInstead.

Creator duties

The creator chooses the questions, recipients, response mode, and recording setting.

The creator must have a lawful reason to ask each question and process each answer.

The creator must obtain any permission required before sending a conversation or enabling recording.

The creator must not use AskInstead for covert surveillance or unlawful sensitive-data collection.

Recipient notice

The recipient sees who sent the conversation before it starts.

For recorded voice, the recipient sees this notice before voice starts:

“I agree that AskInstead records this conversation. My answers and the recording go to the organization shown above.”

For text when the creator keeps a transcript, the recipient sees this notice:

“I agree that my answers go to the organization shown above. The transcript is kept.”

When the creator disables recording, the recipient sees this notice:

“I agree that my answers go to the organization shown above. AskInstead does not record audio.”

The recipient must select the consent control before the conversation starts.

Voice, transcript, and AI processing

AskInstead sends voice to its voice provider to conduct the conversation and create a transcript.

AskInstead uses AI providers to ask relevant follow-ups, summarize answers, and extract requested fields.

The creator receives the applicable answers, transcript, recording, summary, and fields.

Regional law

Recording and consent laws differ by country, state, and participant location.

A visible AskInstead notice does not replace consent that the creator must obtain outside the Service.

If local law requires consent from every participant, the creator must obtain that consent.

Retention and deletion

The recipient sees the applicable retention period. The Service deletes results after that period.

Trial results remain available for 30 days after the trial ends, unless deletion occurs sooner.

Paid-plan retention can be 90, 180, or 365 days, according to the active plan.

A recipient can request deletion after completion. The organization receives and must review that request.

A recipient can also write to [email protected].

Withdrawal

A recipient can stop before completion. Stopping does not always delete information already provided.

The recipient can request deletion where applicable law gives that right.

Prohibited use

• Do not ask unlawful, deceptive, threatening, discriminatory, or exploitative questions.
• Do not collect payment card numbers, passwords, authentication codes, or government secrets.
• Do not use a recording outside the purpose described to the recipient.
• Do not use AI output as the only basis for a high-impact decision.

Contact

Send privacy and deletion questions to [email protected].