Refund Policy

This policy applies to AskInstead purchases from Weaveflow LLC.

No general money-back guarantee

AskInstead provides a no-card trial before purchase. We do not offer a general money-back guarantee.

We provide refunds when applicable law requires one.

Duplicate charges

We refund a confirmed accidental duplicate charge. Contact us with the invoice date and charge amount.

Subscription charges

Cancel before renewal to stop the next charge. Cancellation does not refund the current billing period.

Support can approve a documented exception. Approval is not automatic.

A full subscription refund ends paid access immediately and cancels the subscription through Stripe.

Usage top-ups

Support can approve a refund for an unused top-up.

A partial top-up refund removes all unused credits from that top-up. We can review the account before restoring purchases.

We do not refund top-up usage that the organization has already consumed.

Fraud, disputes, and records

We can hold access while we review a refund, chargeback, duplicate dispute, or card-network fraud warning.

Used service remains in billing and usage audit records. We keep invoice records when law requires them.

Request a review

Write to [email protected]. Include your account email, invoice date, and reason.

Do not email complete card numbers or sensitive payment details.